Data Center, Infrastructure and Managed Services

Managed Services

Link Services is a web-based application delivered under the Software-as-a-Service (SaaS) cloud computing model. This means that the application, operating system, database, and entire computing infrastructure (beyond the user's machine) — and all the maintenance thereof — are covered by your subscription fee and our data management services agreement. All Green Arrow Labs systems are hosted in a private cloud on Green Arrow-dedicated hardware in an enterprise-class SSAE 16 SOC 2 Type II data center.

Data Center Overview

Colocation (Green Arrow-owned hardware) in a private cloud
Outside of 100 year and 500 Year Flood Plains
Staffed 24/7/365 with experienced Full7Layer support team members
On the Eastern United States power grids

Infrastructure Redundancy

True 2n power delivered from a redundant isolated path power architecture
Operations at a minimum of n+1 on hvac system
24” raised floor with subfloor cable management
Temperature and humidity regulation and control via building management systems
An hfc-125 fire suppression system with backup dry pipe, dual-action fire suppression
Priority refueling contracts for continuous generator operation during emergencies
Multiple redundant utility transformers, generators, automatic transfer switches (atss), main switch panels, UPSs and PDUs

Security

All critical entry points feature two factor authentication
Biometric fingerprint readers
24/7/365 monitored video surveillance with 90 days trailing of footage onsite
Individually locking, audit-traceable rack systems
Multiple logical security systems including: intrusion detection, vulnerability and risk assessments, and coordinated strategies for combating DDOS attacks

Connectivity

Independent fiber paths from multiple Tier 1 providers
Multi-homed on several internet backbones
Diverse fiber entry points with connectivity up to 1Gbps
100Mbps, 1 and 10Gbps ethernet drops with full burstability

Compliance

SSAE 16 / AICPA SOC 2 Type II certified
HIPAA compliance (Health Insurance Portability and Accountability Act)
PCI compliance (payment card industry)
Gramm Leach Bliley Act (GLBA)
Sarbanes Oxley Act (SOX)
Fair and Accurate Credit Transaction Act (FACTA)
Family Educational Rights and Privacy Act (FERPA)
Federal Information Security Management Act (FISMA)
SEC Cybersecurity Threats Disclosure Guidance

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