I am a senior software engineer and team lead on the Link Services product roadmap. I have been making websites, iPhone apps, VR apps, APIs, and web apps for over a decade, after starting my career as the webmaster for the Hispanic student organization at North Carolina State University. I jumped into the startup world right after college, where I learned how to apply Agile and design thinking to act as the superconductors between stakeholders, developers, designers, and the business. With that experience in hand, I came to Green Arrow Labs to use my powers for good and to get the very best out of my teammates, our processes, and our products.
As the user interface and experience designer at Green Arrow Labs, I work to help make our clients' interactions with our software as intuitive and enjoyable as possible. Coming from a background in product development research, where I focused on the user's problems and needs, I decided I wanted to help make the products to solve those usability problems. I love that my job requires analytical attention to research and a creative approach to finding, designing and building solutions. I enjoy watching others use our software and pinpointing ways to improve their experience. The best part about working on the Green Arrow Labs team is that I get to work towards helping so many people improve their lives through our software.
I am Green Arrow Labs’ client success manager working to increase value and knowledge of the full potential of our software and services. Our client success and technical support teams provide a conduit between the product managers and users at all stages of the software lifecycle, ensuring that the ideas and concerns of both new and long-time customers are heard and addressed. I provide project management support to the implementation — aligning requirements with deliverables, budgets and timelines. I’m energized by helping new customers achieve success with Link Services. I joined Green Arrow Labs in the early days, drawn by the company’s commitment to improving transparency in the supply chain. My hours on the trail hiking and running fuel my passion for environmental stewardship.
I am the project manager and domain expert on many of our global implementations of chemical (RSL), safety, physical, and various other footwear, apparel, and toy product testing programs. I help our new clients through their first steps of capturing lab and supplier data, to integrations with SAP, PLM, and other corporate systems. Over the past decade, I've learned how to visualize the product testing field from the viewpoint of both the data generator (lab) and data consumer (brand/retailer/supplier), and I try to apply that perspective in moving new clients from requirements gathering to scope of work to production solution with as little pain as possible.
Robert J. Whitehead
I founded Green Arrow Labs after working for more than 30 years in and around the analytical laboratory industry. I spent the first third of my career as a chemist and technical director for one of the largest environmental and drug testing labs in the U.S., then helped automate these types of labs for 20 years as the vice president for a laboratory information management (LIMS) software company. From my background in laboratory quality assurance and my interest in technical standards (especially as related to barriers to free trade and global standardization), I joined the board of directors of the American Association for Laboratory Accreditation
in 2006, and currently serve as past chair. In this last third of my career, I've focused on forging a stronger connection between the lab data and the end-user; in this case, our clients who are trying to make better decisions about the performance of their suppliers and the products they make. Our mission is to provide the tools necessary for those in the supply chain to eliminate the use of hazardous substances, the wasting and polluting of water supplies, and the use of inferior materials in manufacturing.> More...