I am Green Arrow Labs’ client success manager working to increase value and knowledge of the full potential of our software and services. Our client success and technical support teams provide a conduit between the product managers and users at all stages of the software lifecycle, ensuring that the ideas and concerns of both new and long-time customers are heard and addressed. I provide project management support to the implementation — aligning requirements with deliverables, budgets and timelines. I’m energized by helping new customers achieve success with Link Services. I joined Green Arrow Labs in the early days, drawn by the company’s commitment to improving transparency in the supply chain. My hours on the trail hiking and running fuel my passion for environmental stewardship.
I am the project manager and domain expert on many of our global implementations of chemical (RSL), safety, physical, and various other footwear, apparel, and toy product testing programs. I help our new clients through their first steps of capturing lab and supplier data, to integrations with SAP, PLM, and other corporate systems. Over the past decade, I've learned how to visualize the product testing field from the viewpoint of both the data generator (lab) and data consumer (brand/retailer/supplier), and I try to apply that perspective in moving new clients from requirements gathering to scope of work to production solution with as little pain as possible.
Robert J. Whitehead
I founded Green Arrow Labs after working for more than 30 years in and around the analytical laboratory industry. This experience has led me to an interest in forging a stronger connection between the lab data and the end-user; in this case, our clients who are trying to make better decisions about the performance of their suppliers and the products they make. Our mission is to provide the tools necessary for those in the supply chain to eliminate the use of hazardous substances, the wasting and polluting of water supplies, and the use of inferior materials in manufacturing.
Most of my experience has focused on growing and managing companies, but I've never strayed too far from the technical side of the business. I spent the first third of my career as a chemist and technical director for one of the largest environmental and drug testing labs in the U.S., then helped automate these types of labs for 20 years as the vice president of a laboratory information management (LIMS) software company. Over the course of my career, I've authored over a dozen management and technical articles published in leading laboratory trade journals; was a key contributor to the ASTM D34.02.10 standard on laboratory data quality objectives (later incorporated into Guide 25 and ISO/IEC 17025); and served as subsection leader on the 2013 update to the ASTM E1578 Standard Guide for Laboratory Informatics (formerly the ASTM LIMS Guide). With my background in laboratory quality assurance and interest in technical standards (particularly related to eliminating barriers to free trade through global standardization), I joined the board of directors of the American Association for Laboratory Accreditation
in 2006, serving as the Board Chair from 2015-2017.