BRIDGING THE GAP BETWEEN LABS, SUPPLIERS, AND BRANDS
Perhaps the most challenging problem in product compliance management is having the ability to reliably capture, interpret, and share product, material, and supplier performance data from multiple, dissimilar data sources. These data can originate with manufacturing facilities, raw material providers, laboratories, and retailer business systems, such as enterprise resource planning (ERP) and product life cycle management (PLM) systems. All major laboratories offer a customer portal for initiating test requests and receiving test results, but rarely do retailers, brands, or other data end-users contract with only a single lab, or exchange PLM data with their lab(s). We optimize your product testing programs through integrations that harmonize cross-laboratory data into a standard format, with consistent rules for determining the pass/fail conclusion. Comparing results across multiple labs is simplified because LINK enforces standardization in parameter names, test methods, test items/groups, reporting limits, significant figures, units of measure, and, most importantly, the specification limits/requirements.
DATA HOSTING AND INFRASTRUCTURE SERVICES
LINK Services is a web-based application delivered under the Software-as-a-Service (SaaS) cloud computing model. The application, operating system, database, and entire computing infrastructure (beyond the user's machine, browser, and local internet connection) are covered by your SaaS agreement. LINK is hosted in a Green Arrow Labs/Microsoft-hosted Azure cloud in a Microsoft-managed SOC3-certified data center located in the Eastern United States. LINK is deployed across private, dedicated virtual machines on a private virtual network and subnets. Hardware, power, cooling, firewall, SAN storage, physical security and other infrastructure-related services are provided by Microsoft, along with technical support services on the infrastructure. Response times (SLAs) include both IaaS- and application-related support services, with service levels based on subscription plan.